Shipping – Retail (Backyard) Sales
- Retail orders are shipped using Australia Post standard parcel service. Parcels are tracked and a tracking number will be provided after dispatch.
- Orders are dispatched on the Monday after order confirmation. In case of a public holiday they will be sent the following business day. If the purchaser requires dispatch earlier please notify us at checkout.
- The cost of packing and postage is calculated at checkout.
- Loss or damage of goods during shipping: All risk of loss or damage to the goods passes to the purchaser when we dispatch the goods.
- Goods are delivered to the shipping address provided. It is the purchasers’ responsibility to check that the delivery address provided is correct.
- Any specific delivery instructions will be noted on the package however we cannot guarantee that the exact directions will be followed.
All information provided on this website is viewed as intellectual property owned by Trufficulture Pty Ltd. No part of this website may be reproduced, stored, modified, adapted, uploaded to another location or produced for display in public in any form without our prior written approval.
Trufficulture Pty Ltd is a propagator and supplier only of hazelnut plants and truffle inoculated trees and takes no responsibility for the accuracy or otherwise of such information. Information provided and recommendations made are done so in good faith at the time and with the knowledge from relevant industry experience. Due to external factors that the trees may be subjected to, Trufficulture is unable to represent or warrant that the trees will yield any specific quantity of fruit or truffles and does not do so. Any person entering into a hazelnut or truffle growing venture must obtain and rely on their own professional advice and judgement.
Trufficulture Pty Ltd takes privacy very seriously and is committed to complying with its privacy obligations under Australian law. We will only collect personal information from you that’s necessary and relevant to our relationship with you, including to enable us to provide to you the best possible service and customer experience.
Customer confidentiality is wholly respected. Personal information and details will not be shared or passed on without specific permission.